Terms Of Service

Locale Terms of Service

Last Updated: November 1, 2024

Welcome to Locale! These Terms of Service (“Terms”) govern your access to and use of the meal delivery services provided by Locale Inc., including orders placed on our website at shoplocale.com (the “Services”). These Terms are legally binding, so please review them carefully. By accessing or using the Services, you confirm your acceptance of these Terms, as well as any updates made, and agree to comply with them. If you do not agree, you may not use the Services.

1. Service Level Agreement (SLA)

Locale’s Service Level Agreement outlines the key aspects of our meal delivery service, defining our commitments and the conditions for order fulfillment.

1.1 Order Placement

Orders must be placed through shoplocale.com, where customers select a preferred delivery window at checkout.

1.2 Packaging

All meals are packed in insulated tote bags with ice packs to ensure freshness during transit.

1.3 Delivery

Locale delivers orders to the specified location provided at checkout within the chosen delivery window. Delivery is considered complete once the order has been delivered to the provided address within the scheduled time frame.

1.4 Delivery Instructions

Customers who will not be available during the delivery window may leave instructions in their account on shoplocale.com. These must be provided by Friday at 2 pm prior to the scheduled delivery. If no one is available to receive the order, it will be left at the specified location, and Locale is not responsible for any loss or theft after delivery completion.

1.5 Tote Bag & Ice Pack Retrieval

Locale will retrieve tote bags and ice packs left out for collection at the time of the next scheduled delivery.

1.6 Address Changes

Changes to delivery addresses must be made no later than 2 pm on the Friday before the scheduled Monday delivery. Changes made after this time cannot be accommodated.

1.7 Returns & Refunds

Locale does not accept returns or provide full refunds once a delivery is completed. Customers who experience issues with their order may contact Locale Support at support@shoplocale.com or via text at (866) 570-4713.

1.8 Acceptance of Terms

By placing an order, customers agree to abide by these Terms. If a customer does not agree, they should refrain from placing an order.

2. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, and protect personal information. By using our Services, you consent to the processing of your personal information as described in the Privacy Policy.

3. Eligibility

Our Services are intended for users over the age of 18 who reside within the United States. By using the Services, you confirm that you meet these eligibility requirements and that you have the authority to enter into these Terms.

4. Registration, Account, and Communication Preferences

To place an order, you must register for an account on shoplocale.com. By creating an account, you agree to:

Provide accurate, up-to-date information.

Secure your account credentials and notify Locale of any suspected breaches.

Receive communications related to your account and orders via email or text, which satisfy legal communication requirements.

You may also receive promotional content from Locale, which you can opt out of at any time by following unsubscribe instructions provided in the communications.

5. Terms of Sale

5.1 Subscriptions and Payment

If applicable, subscriptions renew automatically until canceled, with charges recurring for each delivery cycle based on the selected plan and delivery preferences. Payments are processed via our third-party payment processor and are non-refundable except as expressly provided in these Terms.

5.2 Pricing and Availability

All prices are in U.S. dollars and exclude applicable taxes and fees. Prices are subject to change; however, you will be notified of any changes to your subscription price.

5.3 Shipping and Handling

You agree to pay applicable delivery, shipping, and handling charges as shown at checkout. We reserve the right to add or modify delivery fees as needed.

6. License to Access and Use Our Services and Content

You are granted a limited, non-exclusive, non-transferable license to use the Services for personal, non-commercial purposes only. This license does not allow for any commercial use of the Services or its contents. Any unauthorized use may result in termination of your license and legal action.

7. User Conduct and Obligations

You agree to comply with these Terms and to use the Services only for lawful purposes. Unauthorized activities include but are not limited to:

Attempting to access another user’s account without authorization.

Using the Services to harm, harass, or engage in unlawful activities.

Misrepresenting your identity or creating multiple accounts.

8. Dispute Resolution; Arbitration

By agreeing to these Terms, you agree to resolve any disputes arising from your use of the Services through binding arbitration on an individual basis (with limited exceptions). This means disputes will not be settled in court and will not involve jury trials or class actions. Arbitration shall occur in accordance with the Federal Arbitration Act, as administered by the Judicial Arbitration and Mediation Services (JAMS) rules.

8.1 Informal Dispute Resolution

If a dispute arises, you agree to first attempt to resolve it informally by contacting Locale Support at support@shoplocale.com. If the dispute cannot be resolved within 30 days, you or Locale may proceed with arbitration as specified above.

9. Limitation of Liability

To the fullest extent permitted by law, Locale is not liable for any indirect, incidental, or consequential damages resulting from the use of the Services, including loss or theft after successful delivery. Locale’s maximum liability in all cases shall not exceed the total amount paid for the order in question.

10. Modifications to the Services and Terms

Locale reserves the right to modify or discontinue any aspect of the Services or these Terms at any time, with changes effective upon posting. Continued use of the Services following any updates constitutes acceptance of the modified Terms.

11. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes not subject to arbitration will be resolved exclusively in the state or federal courts of California.

12. Contact Information

For questions, issues, or further assistance, please contact Locale at:

Email: support@shoplocale.com

Text Support: (866) 570-4713

By using Locale’s Services, you agree to these Terms of Service. Thank you for choosing Locale for your meal delivery needs!